Managed Sales Chat Review

We researched managed chat services for generating leads and increasing sales

✓ Updated: July 2023

In 2023 it's clear that webchat increases online sales. Many factors have led to this, from telephonophobia (the younger you are, the less you like picking up the phone!) to the death of the contact form. Over 50% of websites now have some form of web chat. Realising this explosion in populrity and the increasing competitiveness of the online marketplace, our team decided to take a look at some of the movers and shakers. We have shortlisted 5 of the main providers who are serving the UK market. The contenders are managed chat providers who operate in the UK and whose objective is to sell your product and / or service

Here are the Top 5 recommended Managed Sales Chat services:

Top Choice

chat4business

Rating★★★★★

  • #1 Our Choice
  • Developed in-house exclusively for lead generation
  • UK based reception team
  • Customer Sales team able to join live chats
  • Customised follow up email with chat transcript
  • EZConnect service - no need for customer apps

Excellent

  • Hybrid service. Non-urgent chats can be handled by bots or AI
  • Cost effective due to mix of humans, bots and AI
  • Excellent Customer service
  • Fixed pricing
  • Limited exclusive offer available

Overall Score

9.6

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#2

OTHER PROVIDER

Rating★★★

  • Solution based on third party software
  • UK based reception team
  • Enquiries emailed to customer
  • 24/7 service available

Good

  • Chat transcript in text format
  • All chats handled by humans
  • Price per chat cost model

Overall Score

8.7

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#3

Jabra Elite 85t

Rating★★★

  • Solution based on third party software
  • India based reception team - scaleable
  • Enquiries emailed to the customer

Good

  • 24/7 service available
  • Various pricing models

Overall Score

8.6

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#4

Sony WF-1000XM4

Rating★★★

  • Solution based on third party software
  • UK based reception team
  • Operational 8am to 10pm

Good

  • Exclusive use of human receptionists makes this expensive
  • Fixed price for first 50 chats

Overall Score

8.5

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#5

Yomdel

Rating★★★

  • Solution based on third party software
  • Text chat transcripts
  • 24/7 service available

Good

  • Focussed on Estate Agents and removals
  • Comparatively slow response times
  • Various pricing models

Overall Score

8.3

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The Best Managed Chat Service for lead generation and increased sales

chat4business

Rating★★★★★

  • #1 Our Choice
  • Proprietary solution designed exclusively for sales
  • UK based reception team
  • Customer Sales team able to join live chats
  • Customised follow up email with chat transcript
  • EZConnect service - no need for customer apps

Excellent

  • Hybrid service - non-urgent chats can be handled by bots / AI
  • Cost effective due to mix of humans, bots and AI
  • Excellent Customer service
  • Fixed pricing (from £2 per day)
  • Limited excusive offer available

Overall Score

9.6

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We reviewed the managed chat market for lead generation and increasing sales

Through this review, it is clear that the market is competitive. The services that are making do with software developed with techical support in mind are falling behind the chat solutions focussed on converting online web traffic into sales leads.

Our intention is to provide you with information that will help you make an educated purchase. We recommend that you arrange a demonstration before committing to an outsourced chat service. This will be the online face of your brand to many

What makes chat4business special?

The chat4business team developed their service on noticing that the available market was focussed on customer service. This works but is not efficient when it comes to handling a sales enquiry.

Website visitors tend to be impatient and choosy. Dwell times are decreasing and chat4business main focus is to engage a visitor at the earliest opportunity, without delay and keep them engaged.

chat4business is the only service we have found that enables the customers sales team to engage with a visitor immediately without having to have apps running on their phones, tablets or PCs.

How much does it cost?

The unhindered combination of bots and AI to complement the human team also makes chat4business the most cost effective Managed Sales Chat service of the group we reviewed.

It is incredible that you can purchase a human led service for just £2 per day